If at first you don’t succeed; call it version 1.0

Sometimes your GoldMine emails can be caught by spam filters and one of the reasons for this, people are claiming, is that your email header states ‘X-Mailer: GoldMine [8.5.2.9]‘ somewhere. The X-Mailer part of an email header is to notify the mail server what software has been used to send the email, so for example if the email was sent by Outlook it would something similar to ‘X-Mailer: Microsoft Office Outlook, Build 11.0.5510′. We can change this within GoldMine to make it look as if our GoldMine was using Outlook quite easily.
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When I ran an installation for the first time, it failed to install. So I attempted it again but this time I would get a window pop up stating ‘Another GoldMine Installation is running’ and the install would fail again.

This morning we came up with this error which began by preventing users from logging into our GoldMine CRM system. We contacted our support team, MDM Ltd, and below is how they resolved the issue.